Planurbuild Home Care

One trusted company. One relationship. One plan for taking care of your home.

Owning a home means there is always something that needs attention.

A door starts sticking. Caulk begins separating. A railing loosens. A filter needs changed. You notice moisture somewhere that wasn’t there before. The deck needs attention. A small repair gets put off because it doesn’t seem large enough to call a contractor.

Then, when something bigger comes along, you are starting all over again trying to decide who to call.

Planurbuild Home Care was created to change that.

Instead of searching for a new contractor every time something comes up, Home Care gives homeowners an ongoing relationship with Planurbuild.

We get to know the home. We keep a record of important information. We visit on a scheduled basis. We take care of appropriate smaller maintenance and repair items. We point out concerns we see developing. When something larger needs repaired or remodeled, the homeowner already has a company they know and trust.

Home Care members receive scheduled visits throughout the year.

Before each visit, members can provide Planurbuild with the items they would like us to review or address.

We recommend submitting the task list at least three business days before a scheduled visit whenever possible. Photos are encouraged.

This allows us to determine:

• What can likely be handled during the Home Care visit
• What materials may be needed
• Whether specialty tools are required
• Whether additional time is needed
• Whether the work should receive a separate proposal
• Whether a licensed specialty contractor should handle the issue

During the visit, Planurbuild works through as many approved items as reasonably practical within the time included with the membership.

Submitting a task list does not guarantee that every requested item can be completed during a single visit.

Every new Home Care relationship begins with getting to know the property.

We may document basic home information and visually review reasonably accessible areas such as:

Interior and Mechanical Areas

• Basement or crawlspace
• Visible plumbing
• Water-heater area
• HVAC equipment area
• Sump pump
• Electrical-panel location
• Smoke detectors
• Carbon-monoxide detectors
• Weather seals
• Accessible caulking

Important disclaimer:

The Home Care assessment is a visual maintenance review. It is not a formal real-estate home inspection, code inspection, engineering assessment, environmental inspection, or warranty.

PRIVATE OR PREMIER?

Private may be the better fit for someone primarily wanting quarterly visits, ongoing maintenance support, and a trusted company to call when questions arise.

Premier may be the better fit for someone with a home that needs more attention, someone who wants more frequent visits, or someone who wants Planurbuild more involved in planning future repairs and improvements.

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MORE THAN SMALL REPAIRS

Home Care is not intended to replace Planurbuild’s remodeling and construction services.

During the course of maintaining a home, we may identify larger items that deserve attention, including:

• Deck replacement
• Bathroom remodeling
• Kitchen remodeling
• Basement remodeling
• Carpentry
• Larger drywall repairs
• Exterior repairs
• Structural concerns
• Aging components
• Water-related damage
• Accessibility improvements
• Other home-improvement projects

When work falls outside Home Care, it can be discussed as a separate Planurbuild project or referred to an appropriate specialty contractor.

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MATERIALS & REPLACEMENT PARTS

Membership primarily covers the Home Care benefits and qualifying labor included with the selected membership.

Materials and replacement items are generally separate.

Examples include:

• Filters
• Batteries
• Caulk
• Hardware
• Fasteners
• Fixtures
• Replacement parts
• Specialty supplies
• Equipment rental
• Permit costs
• Disposal
• Specialty contractors

Customers may provide appropriate materials when approved.

Materials purchased by Planurbuild are billed separately.

If a repair requires significant shopping, sourcing, pickup, or additional time, that may also be billed separately.

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WHAT HOME CARE IS NOT

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Planurbuild Home Care is not:

• Unlimited handyman labor
• Unlimited service calls
• A bank of prepaid labor hours
• A 24-hour emergency service
• Guaranteed same-day service
• A home warranty
• Homeowners insurance
• A formal home inspection
• A code inspection
• Engineering services

Major remodeling and major repairs are not included in the monthly membership fee.

Larger projects are quoted separately.

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EMERGENCY SITUATIONS

Home Care is scheduled service and should not be relied upon for emergencies.

For situations involving things such as:

• Fire
• Gas odor
• Active flooding
• Serious electrical hazards
• Sewage backup
• Immediate structural danger

the homeowner should contact emergency services, the appropriate utility company, or an appropriate emergency/specialty provider.

Planurbuild may assist when reasonably available, but Home Care does not guarantee emergency response.

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SPECIALTY WORK

Certain situations may require another qualified professional, such as:

• Licensed electrician
• Licensed plumber
• HVAC contractor
• Roofer
• Engineer
• Environmental professional
• Specialty contractor

When specialized expertise is appropriate, Planurbuild will advise the homeowner.

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NO ROLLOVER OR BANKED TIME

Home Care is an ongoing service relationship rather than a prepaid bank of labor.

Unused visits or unused portions of a visit do not accumulate or roll forward.

Example:

If a Private Home Care visit allows up to 90 minutes and the approved work requires 60 minutes, the remaining 30 minutes does not become a future credit.

Unused membership benefits cannot be converted to cash, transferred to another property, or applied toward a remodeling project.

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PRIORITY SCHEDULING

Home Care members receive scheduling preference for appropriate Home Care work.

Priority does not mean immediate service.

Scheduling remains subject to:

• Current construction projects
• Existing appointments
• Staff availability
• Weather
• Materials
• Travel routes
• Safety
• Type of work requested

Private members receive priority over comparable nonmember minor-service requests.

Premier members receive a higher level of Home Care scheduling priority.

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SERVICE AREA

Our preferred Home Care service area is approximately 20 miles from our designated home base.

Please show this in a simple visual format:

0–20 miles
Included

20.1–25 miles
$25 travel charge per scheduled visit

25.1–30 miles
$50 travel charge per scheduled visit

More than 30 miles
Requires individual Planurbuild approval

Travel charges apply only when a visit occurs and are separate from the monthly membership fee.

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MEMBERSHIP IS LIMITED

This section is important to the positioning.

Planurbuild Home Care is intentionally being kept limited.

We do not want hundreds of members whom we barely know.

The value comes from the relationship and becoming familiar with each property over time.

Membership is subject to:

• Service-area availability
• Planurbuild capacity
• Property condition
• Safety
• Requested service needs
• Reasonable homeowner expectations
• Overall fit

We reserve the right to limit memberships so current Home Care customers continue receiving the personal level of service the program is designed to provide.

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WHO IS HOME CARE DESIGNED FOR?

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Busy Homeowners
People who have the resources to maintain their home but do not want to spend their time searching for contractors.

Professionals & Business Owners
People who would rather have one trusted company than repeatedly interrupt their schedule dealing with repair and maintenance issues.

Homeowners Who Travel
People who want a company familiar with their property when something needs attention.

Retirees
Homeowners who want to maintain their homes well without personally handling every maintenance task.

Adult Children Helping Parents
Families who want a trusted local company familiar with a parent’s home.

Homeowners Planning Future Improvements
People who want help thinking through future repairs, remodeling, and priorities.

Existing Planurbuild Customers
Customers who already know and trust Planurbuild and want the relationship to continue after a project is completed.

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A BETTER WAY TO TAKE CARE OF YOUR HOME

Most homeowners already have a dentist, doctor, mechanic, insurance agent, and financial professional.

Yet when something happens to one of their largest investments—their home—they often do not have an established relationship with anyone.

Planurbuild Home Care is designed to fill that gap.

One company that knows your home.

One place to call when something comes up.

One ongoing relationship for maintenance, repairs, and future improvements.